Frequently Asked Questions

Piccoli™ Plush Horses

Got a question about our plush horses?

What do I get when order from the website?

One plush horse of your choice and one show name code to discover your horse's unique name. Plus, you have the option of a gift box.

How long does the shipping take?

We send all Classic and Racehorses by USPS Priority Mail, at no cost to you. Mini horses are sent USPS First Class Mail.

How do I return the horse?

We want you to be 100% happy with your horse. You can always ship the horse back to us at any time, for any reason. Contact us at care@piccolihorses.com and we will send you a free return label. If your Piccoli horse has been damaged by lots of love, we will repair it for a small charge and let you know the cost before we begin any repairs. We are here for you!

Piccoli Pals app

Have a question about our learning app?

How does the app work?

Piccoli Pals app is very easy to use. There is an easy to follow guide for adults at the beginning of the app. Customer Care is available to answer questions by phone or email.
859-469-4343
care@piccolihorses.com

Where can I get the app?

iTunes Store and GooglePlay have Piccoli Pals.

How was the app created?

Early childhood development teachers, parents and kids and other language experts helped create and test the very first version. Piccoli continues to update, improve and expand the  learning app, which was designed to introduce children to the fun of learning little words in different languages.

About Piccoli Horses and
3 Simple Words LLC

Want to learn more about us?

Who owns Piccoli

Piccoli Horses is the DBA for 3 Simple Words LLC.

Who owns 3 Simple Words, LLC

Kimberly Rogers, CEO, of 3 Simple Words LLC owns this privately held company.

Do you sell my information or track me/my child?

No. We only have information of the name of the plush horse that matches with the saddle tag code, along with the name/email address associated with that toy horse.